Privacy Policy

This policy explains how we collect, use, and protect your personal information. We adhere to the Australian Privacy Principles (APPs) and align with EU data protection standards.

📞Basic Contact Information

We collect essential details to provide our services:

• Your name, phone number, and email address
• Location information for session scheduling
• Booking preferences and communication choices

🌟Session-Related Information

During our work together, we may also gather:

• Details about your pet’s health, behaviour, and emotional patterns
• Family dynamics that may affect your animal companion
• Spiritual insights and messages received during sessions
• Your personal circumstances relevant to the healing journey

💫Additional Information

We may collect information when you:

• Provide feedback about our services
• Subscribe to updates or newsletters
• Make payments for sessions
• Communicate with our support team

💬Direct Communication

We receanive information when you:

• Contact us through our website or email
• Schedule clarity calls or sessions
• Participate in animal communication sessions
• Provide feedback or testimonials

🔗Third-Party Services

We may receive information via trusted services like:

• Calendly (booking) – collects limited data to facilitate appointments
• Payment processors for session fees (we don’t store card details)
• Email service providers for communications

🛡️Consent and Trust

⚡Service Delivery

• Providing sessions and related support
• Conducting clarity calls and follow-ups
• Maintaining session records for continuity of care
• Processing payments and managing bookings

📧Communication

• Sending information about services you’ve requested
• Providing session recordings and follow-up materials
• Responding to your questions and concerns
• Sharing relevant resources for your journey

🏢Business Operations

• Improving services based on feedback
• Managing business activities professionally
• Developing new offerings
• Investigating any concerns or complaints

⚖️Legal Requirements

We may disclose information where required by law and retain certain records for statutory periods. Any disclosure is limited to what’s legally necessary.

👥Limited Sharing

• Trusted team members who directly support your sessions
• Professional advisers (legal/financial) where required
• Insurance providers for business protection
• Service providers who help deliver our offerings

🛡️Safeguards

• Third parties must protect data to our standards
• Use only for the specified purpose
• No use for their own marketing

⚖️When Law Requires Disclosure

• Court orders or legal proceedings
• Law enforcement requests
• Regulatory compliance

We limit disclosure to what’s legally required and protect your privacy wherever possible.

👁️Right to Access

• What information we’ve collected
• How we’re using your information
• Who we’ve shared it with (if anyone)
• How long we plan to keep it

We provide this information within a reasonable time (usually 30 days).

✏️Right to Correct

• Request corrections to factual errors
• Update your contact details
• Clarify session notes or insights
• Add relevant context

🗑️Right to Delete

You can request deletion when:

• Data is no longer necessary for the original purpose
• You withdraw consent
• You object to certain uses
• We no longer have a legal basis to keep it

📦Right to Portability

You can request a copy of your information in a portable format for your records or to share with another provider.

⏸️Right to Restrict Processing

You can ask us to pause use of your information while we investigate accuracy or legal grounds.

🚫Right to Object

You can object to certain uses, particularly for marketing communications (opt out anytime). This won’t affect our ability to provide core services you request.

🇦🇺Australian Privacy Principles

• Transparent collection and use of personal information
• Secure storage and protection
• Right to access and correct
• Proper handling of sensitive information
• Notification of eligible data breaches

🇪🇺GDPR (EU)

• Consent-based processing where applicable
• Right to data portability and erasure
• Data Protection Impact Assessments where required
• Approved transfer mechanisms for cross-border processing

🌐International Transfers

• We use providers that meet or exceed our privacy standards
• Standard contractual clauses where approcaspriate
• Ongoing monitoring of international privacy laws

🔒Technical Security

• SSL encryption for all data transmission
• Secure cloud storage with regular backups
• Multi-factor authentication on systems
• Regular security updates
• Firewall and intrusion detection

👥Access Controls

• Role-based access and regular reviews
• Confidentiality agreements for all staff
• Immediate access revocation when no longer needed

🏢Physical Security

• Restricted office access
• Locked storage for physical documents
• Screen locks and automatic logouts
• Secure disposal of confidential materials

🚨Incident Response

• Immediate containment and assessment
• Notification to affected individuals within required timeframes
• Reporting to relevant authorities as required
• Corrective measures to prevent recurrence

📹Session Recordings

• Encrypted storage on secure, password-protected systems
• Access limited to you and Sharon
• Deletion after the agreed retention period (see Retention)
• Right to request deletion at any time
• No sharing with third parties without explicit consent

📝Session Notes & Insights

• Provide continuity across sessions
• Track your animal’s progress
• Support relevant follow-ups and resources

• Written with respect and without judgment
• Stored securely
• Available for you to review on request
• Never shared without explicit permission

📊What We Automatically Collect

• IP address and general location
• Browser type and device information
• Pages visited and time spent
• Referrer (how you found our website)
• Basic usage patterns

📝Information You Provide

• Contact forms and enquiries
• Newsletter subscriptions
• Booking information
• Feedback and comments

⚙️Essential Cookies

Required for basic website functionality:

• Security and session management
• Privacy preference settings
• Form functionality
• Basic site navigation

📈Analytics Cookies

Help us understand website usage (aggregated):

• Popular pages and content
• User journey patterns
• Technical performance data
• Traffic sources and trends

📱Meta (Facebook) Pixel & Conversions API

We use the Meta (Facebook) Pixel and associated Conversions API to understand how visitors interact with our website and to improve the relevance of our advertising on Facebook and Instagram. When you visit our site, pseudonymous information such as page visits, device type, and actions taken may be sent securely to Meta.

• We do not receive your personal Facebook profile or identity. Data is processed by Meta in accordance with Meta’s Data Policy.
• We do not sell or rent this data. It is used solely for legitimate business purposes (e.g., understanding which resources are most helpful and measuring ad effectiveness).
• Our cookie banner (Complianz) allows you to manage consent. In certain regions, tracking is blocked until you accept.
• You can also manage ad preferences in your Facebook settings or via resources like Your Online Choices.

📅Calendly (Booking)

Handles appointment scheduling securely with your consent.

📧Email & Communications

Manages newsletters and session-related communications (opt-out anytime).

💳Payment Processors

Secure, PCI-compliant payment handling. We never store payment details on our servers.

☁️Cloud Storage

Encrypted storage for session materials and client information.

☁️Microsoft Clarity

This website uses Microsoft Clarity, a free analytics tool that helps us understand anonymized visitor behavior to improve user experience.

🧾 Insurance & Legal Record Retention

• Adults: Records are kept for at least seven (7) years after the final session.
• Minors (under 18): Records are kept until the client turns 25 (7 years after they reach 18), whichever is longer.
• Records include: intake and consent forms, notes, relevant correspondence, and any recordings or reports associated with your sessions.

📧How We Notify You

• Email notification before major changes where practicable
• Website notice for updates
• Clear summary of what’s changing
• Your explicit consent for significant changes, where required

For any privacy-related questions, to exercise your rights, or if you need help with your personal information, contact us at:

🏛️Regulatory Bodies

If you’re not satisfied with our response, you can contact:

• Office of the Australian Information Commissioner (OAIC)
• Your local Data Protection Authority (EU residents)
• Relevant privacy regulator in your jurisdiction