Privacy Policy
Protecting Your Sacred Journey with Love and Transparency
Your Privacy is Sacred to Us
At Animal Communication for Healing, we deeply respect your privacy and the sacred nature of your journey with your animal companion. Moreover, we're committed to safeguarding the privacy of our clients and website visitors with the same care we bring to our healing work.
Additionally, this policy explains how we collect, use, and protect your personal information. Furthermore, we adhere to both Australian Privacy Principles and EU data protection standards.
What is Personal Information?
Personal information includes any details that can identify you, such as:
- Your name and contact details
- Session recordings and notes
- Information about your pet's health and behavior
- Spiritual insights shared during sessions
For questions about this policy, please contact us at support@animalcommunicationforhealing.com
What Sacred Information We Collect
We understand that sharing details about your animal's spiritual journey, emotional needs, or health challenges is deeply personal. Therefore, these are treated with the utmost care, confidentiality, and respect.
Basic Contact Information
Initially, we collect essential details to provide our services:
- Your name, phone number, and email address
- Location information for session scheduling
- Booking preferences and communication choices
Session-Related Information
During our work together, we may also gather:
- Details about your pet's health, behavior, and emotional patterns
- Family dynamics that may affect your animal companion
- Spiritual insights and messages received during sessions
- Your personal circumstances relevant to the healing journey
Additional Information
Furthermore, we may collect information when you:
- Provide feedback about our services
- Subscribe to updates or newsletters
- Make payments for sessions
- Communicate with our support team
Importantly, all information is collected solely to enhance your animal communication experience and support your healing journey.
How We Gather Your Information
Direct Communication
Primarily, we receive information when you:
- Contact us through our website or email
- Schedule clarity calls or sessions
- Participate in animal communication sessions
- Provide feedback or testimonials
Third-Party Services
Additionally, we may receive information through trusted services like:
- Calendly (our booking system) which collects limited personal data to facilitate your appointments
- Payment processors for session fees
- Email service providers for communications
Consent and Trust
Most importantly, by sharing your information with us, you're giving consent for us to use it according to this policy. However, we recognize this requires deep trust, especially given the sacred nature of our work together.
If you choose not to share certain information, consequently, we may not be able to provide the full depth of our services.
How We Honor Your Information
Your personal information is used exclusively to support your animal communication journey and enhance our services. Moreover, we never use your sacred information for purposes beyond what you've consented to.
Service Delivery
- Providing animal communication sessions and related support
- Conducting clarity calls and follow-up conversations
- Maintaining session records for continuity of care
- Processing payments and managing bookings
Communication and Support
- Sending you information about our services
- Providing session recordings and follow-up materials
- Responding to your questions and concerns
- Sharing relevant resources for your journey
Business Operations
- Improving our services based on your feedback
- Managing our business activities professionally
- Researching and developing new offerings
- Investigating any concerns or complaints
Legal Requirements
Sometimes, we may need to disclose information to comply with legal requirements. However, we're legally required to retain some information for set periods, but will always do so with your privacy and dignity in mind.
In the unlikely event of business ownership changes, we reserve the right to transfer client information. Nevertheless, such transfers would maintain the same privacy protections outlined here.
Sharing Your Information Responsibly
We believe in complete transparency about when and why we might share your personal information. Furthermore, we only share information where necessary to support the services you've requested.
Limited Sharing Situations
We may share your information only with:
- Our trusted team members who directly support your sessions
- Professional advisors such as legal or financial advisors, where required
- Insurance providers for business protection
- Service providers who help deliver our offerings
Important Safeguards
Additionally, any third party who receives your information must:
- Protect it according to the same standards we maintain
- Use it only for the specific purpose we've shared it
- Never use it for their own marketing or business purposes
When Law Requires Disclosure
Occasionally, legal requirements may compel us to share information. However, this only occurs in response to:
- Court orders or legal proceedings
- Law enforcement agency requests
- Regulatory compliance requirements
In such cases, we limit disclosure to only what's legally required while protecting your privacy wherever possible.
Your Sacred Rights & Control
You have complete control over your personal information and how we use it. Furthermore, these rights are sacred to us, and we honor them with the same respect we bring to our animal communication work.
🇪🇺 GDPR Rights (for EU Residents)
Under the General Data Protection Regulation, you have enhanced rights including the right to be forgotten, data portability, and explicit consent management. These rights apply regardless of where our services are provided.
Right to Access Your Information
You can request to see all personal information we hold about you, including:
- What information we have collected
- How we're using your information
- Who we've shared it with (if anyone)
- How long we plan to keep it
Additionally, we'll provide this information free of charge within 30 days of your request.
Right to Correct Your Information
If any information we hold is inaccurate or incomplete, you can:
- Request corrections to factual errors
- Update your contact details
- Clarify session notes or insights
- Add additional context to your information
Right to Delete Your Information
You can request deletion of your personal information when:
- It's no longer necessary for the original purpose
- You withdraw your consent for processing
- You object to how we're using it
- We no longer have a legal basis to keep it
Important: We may need to retain some information for legal compliance or business record-keeping. However, we'll explain any restrictions and delete everything we legally can.
Right to Receive Your Information
You can request a copy of your personal information in a portable format, making it easy to:
- Keep your own records of our work together
- Transfer information to another service provider
- Review session insights for your personal growth
Right to Restrict Processing
You can ask us to temporarily stop using your information while we:
- Investigate accuracy concerns
- Determine the legal basis for processing
- Resolve any objections you've raised
Right to Object
You can object to certain uses of your information, particularly for:
- Marketing communications (opt-out anytime)
- Business development purposes
- Research and analytical activities
Importantly, this won't affect our ability to provide your animal communication services, which require your information to deliver effectively.
International Data Protection
We respect privacy rights worldwide and comply with international data protection standards. Moreover, your information receives the same high level of protection regardless of where you're located.
Australian Privacy Principles
As an Australian business, we fully comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This includes:
- Transparent collection and use of personal information
- Secure storage and protection of your data
- Your right to access and correct your information
- Proper handling of sensitive information
- Notification of any eligible data breaches
GDPR Compliance for EU Residents
For clients in the European Union, we provide enhanced protections under GDPR:
- Explicit consent for all data processing activities
- Enhanced rights including data portability
- Right to be forgotten (erasure)
- Data Protection Impact Assessments where required
- Appointment of a Data Protection Representative if needed
International Data Transfers
When we need to transfer your information internationally (such as using cloud services), we ensure:
- Adequate protection through approved mechanisms
- Standard contractual clauses where appropriate
- Ongoing monitoring of international privacy laws
- Immediate notification of any changes that might affect you
Most importantly, we only work with service providers who meet or exceed our privacy standards, regardless of their location.
Regulatory Compliance
We actively monitor and comply with privacy regulations in all jurisdictions where we provide services, including:
- Regular policy reviews and updates
- Staff training on international privacy requirements
- Documentation of all data processing activities
- Incident response procedures for different jurisdictions
How We Protect Your Sacred Information
Protecting your personal information is as important to us as protecting the sacred space of our animal communication sessions. Furthermore, we employ multiple layers of security to safeguard your data.
Technical Security Measures
We protect your information using industry-standard security practices:
- SSL encryption for all data transmission
- Secure cloud storage with regular backups
- Multi-factor authentication on all systems
- Regular security audits and updates
- Firewall and intrusion detection systems
Access Controls
We strictly limit who can access your information:
- Role-based access controls for all team members
- Regular access reviews and updates
- Confidentiality agreements for all staff
- Immediate access revocation when no longer needed
Only Sharon and essential support team members have access to your session information. All team members understand the sacred nature of this work and are bound by strict confidentiality requirements.
Physical Security
Our physical and digital workspaces are secured through:
- Secure office environments with restricted access
- Locked storage for any physical documents
- Screen locks and automatic logouts
- Secure disposal of confidential materials
Incident Response
In the unlikely event of a security incident, we have procedures to:
- Immediately contain and assess the situation
- Notify affected individuals within required timeframes
- Report to relevant authorities as legally required
- Implement corrective measures to prevent recurrence
- Provide ongoing support to affected clients
Transparency Promise: If any security incident affects your information, we'll notify you immediately with clear details about what happened, what information was involved, and what we're doing about it.
Ongoing Security Improvements
We continuously enhance our security through:
- Regular security training for all team members
- Quarterly security assessments and penetration testing
- Staying current with evolving security threats
- Investment in the latest security technologies
- Regular review and updating of security policies
Session Information & Recording Protection
Your animal communication sessions contain deeply personal and sacred information. Moreover, we treat session recordings and notes with the highest level of confidentiality and care.
Session Recordings
When we record your sessions (with your explicit consent), here's how we protect them:
- Encrypted storage on secure, password-protected systems
- Access limited to you and Sharon only
- Automatic deletion after agreed retention period
- Your right to request immediate deletion at any time
- No sharing with third parties under any circumstances
Additionally, you always have the option to decline recording. Moreover, unrecorded sessions are equally powerful and meaningful.
Session Notes & Insights
Sharon may keep brief notes about your sessions to:
- Provide continuity between multiple sessions
- Remember important insights for follow-up calls
- Track your animal's healing progress
- Offer relevant support and resources
Furthermore, these notes are:
- Written with respect and without judgment
- Stored securely with your other information
- Available for you to review upon request
- Never shared without your explicit permission
Data Retention for Sessions
We retain session information for different periods depending on the type:
- Session recordings: 12 months (or until you request deletion)
- Session notes: 24 months for continuity of care
- Contact information: Until you ask us to delete it
- Payment records: 7 years for tax compliance
Important: You can request earlier deletion of any session information at any time. However, we may need to retain some records for legal or safety reasons, which we'll explain clearly.
Confidentiality Commitment
Beyond legal requirements, we maintain absolute confidentiality because:
- Your animal's messages are sacred and personal
- Family dynamics shared require complete trust
- Healing happens in safe, private spaces
- Your spiritual journey deserves respect and protection
Legal Exception: The only time we might be required to share session information is if legally compelled (such as a court order) or if there's an immediate risk of harm. Even then, we'll notify you first unless legally prohibited.
Website Data Collection
When you visit our website, we collect minimal information to provide you with the best possible experience. We're transparent about what we collect and give you control over your preferences.
What We Automatically Collect
- Your IP address and general location
- Browser type and device information
- Pages you visit and time spent
- How you found our website
- Basic usage patterns
Information You Provide
- Contact forms and inquiries
- Newsletter subscriptions
- Booking information
- Feedback and comments
Cookies & Tracking
Essential Cookies
Required for basic website functionality:
Analytics Cookies
Help us understand website usage (anonymized):
- Popular pages and content
- User journey patterns
- Technical performance data
- Traffic sources and trends
Third-Party Services
We work with trusted partners who meet our high privacy standards.
Calendly (Booking System)
Handles appointment scheduling securely with your consent.
Email & Communication Services
Manage newsletters and session-related communications.
Payment Processors
Secure, PCI-compliant payment handling. We never store payment details.
Cloud Storage
Encrypted storage for session recordings and client information.
How Long We Keep Information
Session Information
- Recordings: 12 months (or until deletion requested)
- Session notes: 24 months for continuity
- Contact details: Until you request removal
Business Records
- Payment records: 7 years (tax compliance)
- Legal documents: As legally required
- Website data: 26 months maximum
Policy Updates
How We Notify You
- Email notification 30 days before major changes
- Website notice for minor updates
- Clear summary of what's changing
- Your explicit consent for significant changes
Privacy Questions & Contact
For any privacy-related questions, to exercise your rights, or if you need help with your personal information:
📧 Email: support@rememberingwhoiam.com
📞 Phone: +61 425 320 962
📍 Location: Queensland, Australia
We respond to all privacy inquiries within 48 hours
Regulatory Bodies
If you're not satisfied with our response, you can contact:
- Office of the Australian Information Commissioner (OAIC)
- Your local Data Protection Authority (EU residents)
- Relevant privacy regulator in your jurisdiction
Policy Information
Effective Date: August 2025
Last Updated: August 2025
Version: 1.0
Next Review: August 2026
Thank You for Your Trust
Your willingness to share your personal journey and your animal's sacred story with us is a profound gift. We honor this trust by protecting your privacy with the same love and care we bring to every aspect of our work.
📞 Book Your Free Clarity Call 📧 Privacy Questions 🏠 Return Home✨ With deep gratitude for allowing us to serve you and your beloved animal companions ✨